Resume

Experience

  • May 2026 - Present
    May - July 2025

    • Led accessibility and semantic audits to improve WCAG compliance and screen reader usability across consumer-facing experiences

    • Identified friction points using behavioral analytics, user feedback, and research to inform content strategy and experience improvements

    • Led personalization initiatives for partner organizations, using service design methods to better understand partner needs and participant experiences

    • Developed research plans and validated assumptions to inform product strategy and future service improvements

    • Contributed to the adoption of Thrivent’s enterprise design system through page redesigns, component development, and scalable design patterns

  • July 2025 - April 2026

    • Led design for pricing, onboarding, and renewal experiences for professional tax software, simplifying complex workflows within a highly regulated environment

    • Partnered across product, engineering, marketing, and customer-facing teams to align user needs, business objectives, and technical constraints

    • Used research, concept testing, and systems thinking to improve decision-making, reduce user friction, and shape long-term product strategy

  • April 2022 - May 2025

    • Led the evolution of an enterprise design system supporting multiple products and cross-functional teams, improving consistency, governance, and accessibility at scale

    • Partnered with engineering and accessibility specialist to develop WCAG-compliant design standards for one of the nation’s largest healthcare organizations

    • Translated complex policies, technical constraints, and stakeholder needs into clear, usable experiences for millions of members

Additional Experience

Principal UX Designer, Naviguard (Optum Ventures)
September 2021 - April 2022

Product Designer, Federal Reserve Bank of Minneapolis
March - September 2021

Lead UX Designer, Reuters
September 2020 - March 2021

Senior UX Designer, Thomson Reuters
September 2017 - September 2020

UI Designer, HealthPartners
August 2016 - September 2017

Interactive Designer, 3M
January 2014 - August 2016

Web Designer, Sigma Beauty
January 2013 - January 2014

Web Designer, Trebuchet Communications
June - November 2012

Freelance Design Intern, D’amico & Sons
June - September 2011

Education

M.A., Graphic & Web Design
Mpls College of Art & Design, 2021

B.A., Individual Studies in Graphic Design
Metropolitan State University, 2012

A.A.S., Graphic & Web Design
Mpls College, 2012


Core expertise

  • Service design

  • Human-centered research

  • Accessibility & inclusive design

  • Systems thinking

  • Cross-functional collaboration

  • Process improvement

  • Stakeholder facilitation

Community roles

Election Judge & Poll Book Specialist
July 2020 - Present

Volunteer
Unidos Climate & Equity
Friends of the BWCA
Friends of the Mississippi River

MCAD Continuing Education Instructor
July 2023 - April 2025

Honors & awards

Ethel Morrison Van Derlip Award
Mpls College of Art & Design, 2022

This award is to be given to a student who completed his or her formal training and displayed "high personal character, diligence and application in work, and artistic ability of exceptional promise.”

View graduate portfolio →